Política de reembolso

At YULI Lash, your satisfaction is our priority. If something isn’t right, we’re here to make it better.


30-Day Return Policy

We offer a 30-day return window, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition as received
  • In its original packaging
  • With tags (if applicable)
  • Accompanied by the receipt or proof of purchase


How to Start a Return

To initiate a return, please email us at support@yulilash.beauty.

Approved returns must be sent to:

110 E 36th St 138 
Charlotte NC 28206
United States

If your return is approved, you'll be responsible for shipping. We do not provide a return shipping label.

Returns sent without prior authorization will not be accepted.

For any questions about returns, feel free to contact us at support@yulilash.beauty.

 

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged item, defective product, or the wrong item, contact us immediately so we can evaluate and resolve the issue promptly.

 

Non-Returnable Items

Certain items cannot be returned, including:

  • Personal care goods (e.g., opened lash products, adhesives, cosmetics)
  • Custom or personalized items
  • Hazardous materials (e.g., flammable liquids or gases)
  • Gift cards
  • Sale items (marked “final sale”)

If you’re unsure whether your item qualifies, reach out to us before starting a return.

 

Exchanges

We do not offer direct exchanges. The fastest way to get what you need is to return your item and place a new order once your return is approved.


European Union 14-Day Cooling-Off Period

If your order is being shipped to a country in the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification.

Items must be unused, in original condition, with tags and packaging, and accompanied by proof of purchase.

 

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

  • Your bank or card issuer may take additional time to process the refund.
  • If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@yulilash.beauty.

 

We appreciate your trust in YULI Lash and thank you for supporting our brand.